Refund and Returns Policy

Refunds and Returns Policy – Carr Catering

This Refunds and Returns Policy outlines how returns, refunds, and exchanges are handled by Carr Catering. By purchasing from us, you agree to the terms set out below.

Carr Catering supplies catering equipment intended for commercial and professional use. Customers are encouraged to carefully review product specifications and details before making a purchase.

Returns

Returns may be accepted for products that are:
- Faulty
- Damaged upon delivery
- Not as described
Return requests must be made within a reasonable time after receiving the product.
Customers must contact Carr Catering with full details of the issue before returning any item.
Products should be returned in their original condition, including all parts, accessories, and packaging where possible.

Non-Returnable Items

Returns may not be accepted for:

Products that have been used, installed, or altered
Products not returned in their original condition
Items damaged due to misuse, negligence, or improper handling

Refunds

Refunds will only be considered once the returned product has been received and inspected.
If approved, refunds will be processed using the original payment method where possible.
Processing times may vary depending on the payment provider or method used.

Exchanges

Exchanges may be offered for faulty or incorrect items, subject to product availability.
Where an exchange is not possible, a refund may be considered.

Return Costs

Return shipping costs may be the responsibility of the customer.
If the product is confirmed to be faulty, damaged, or incorrect, Carr Catering may cover or reimburse reasonable return shipping costs.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, you must contact Carr Catering as soon as possible.
Please provide relevant details, including order information and supporting evidence where applicable, to assist with resolution.

Important Information

Carr Catering does not guarantee that all return requests will be accepted.
Each request is assessed on a case-by-case basis, taking into account the product condition and circumstances of the return.