Shipping Policy – Carr Catering

Shipping Policy

This Shipping Policy outlines how we process and deliver orders within South Africa. By placing an order with us, you agree to the terms set out below.

1. Shipping Costs & Delivery Areas

We deliver to all physical addresses within the borders of South Africa. We do not deliver to P.O. Boxes.

  • Standard Delivery Fee: A flat rate of R520 applies to all orders nationwide.

  • There are no hidden fees or additional packaging surcharges calculated at checkout.

2. Order Processing & Cut-Off Times

  • Order Cut-Off Time: 15:00 South Africa Standard Time (SAST / GMT+02:00). Orders placed after this time will begin processing the following business day.

  • Handling Time: 1–2 business days (Monday to Friday). Orders are processed once full payment has been received and confirmed.

  • You will receive an automated email containing your tracking information as soon as your package is handed over to our courier partner.

3. Transit & Total Delivery Time

  • Transit Time: 3–5 business days (Monday to Friday) via standard courier transit.

  • Estimated Total Delivery Time: 4–7 business days.

Please note: Delivery timeframes are estimates based on business days and exclude weekends and public holidays.

4. Order Collection

Order collection may be available at our warehouse by prior arrangement only. Customers will be formally notified via email or SMS when their order is ready for collection.

5. Customer Responsibility

Customers are responsible for providing accurate, complete, and valid delivery information at checkout. We cannot be held responsible for transit delays, failed deliveries, or additional redelivery costs resulting from incorrect or incomplete address details.

6. Damaged or Missing Items

If your order is received damaged, incomplete, or broken during transit, you must contact us within 48 hours of delivery. Please provide your order number alongside supporting photographic evidence of both the packaging and the items to assist our team in resolving the issue swiftly.

7. Contact & Business Information

For any questions regarding your delivery, please contact our support team using the official business details below:

  • Business Name: Carr Catering

  • Company Registration Number: AK2020/506692/07

  • Physical Address: 116 Van Tonder Street, Sunderland Ridge, Centurion, 0157, Gauteng, South Africa

  • Phone Number: +27 60 565 7676

  • Email Address: info@carrcatering.co.za