REFUNDS & RETURNS POLICY – CARR CATERING 

 

Return & Refund Policy

At Carr Catering, we supply high-quality catering equipment intended for commercial and professional use. We want you to be completely satisfied with your purchase. This policy outlines how returns, refunds, and exchanges are handled within South Africa.

1. Return Window

You have 30 days from the date your item was delivered to request a return. Return requests made after 30 days will unfortunately not be accepted.

2. Valid Conditions for a Return

To qualify for a return and full refund, your item must meet one of the following criteria:

  • The product arrived damaged upon delivery.

  • The product is faulty, defective, or non-functional.

  • The product is incorrect or does not match the description on our website.

Product Condition Requirements:

  • Items must be returned in their original, unused condition, including all parts, accessories, manuals, and original packaging.

  • We cannot accept returns for products that have been used, installed, altered, or damaged due to improper handling, misuse, or negligence.

3. How to Initiate a Return

  1. Contact Us: To start a return, email us at info@carrcatering.co.za or call +27 60 565 7676 with your order number and full details of the issue.

  2. Provide Evidence: For damaged or faulty items, please attach clear photographic or video evidence of the defect to speed up the approval process.

  3. Return Instructions: Once your return is approved, our team will provide you with a return authorization and instructions on how or where to send your package.

4. Return Shipping Costs

  • For Defective, Damaged, or Incorrect Items: Return shipping is Free. Carr Catering will cover or arrange the return shipping costs for any item confirmed to be faulty, damaged, or incorrectly supplied.

5. Exchanges

We accept exchanges for items that arrive faulty, damaged, or incorrect. If you need to exchange an item for the exact same model, please contact us immediately so we can arrange the return of the original item and secure your replacement.

6. Refund Processing Time

  • Inspection: Once your returned item is received at our warehouse, our team will inspect it to ensure it meets our return condition requirements. We will notify you via email regarding the approval or rejection of your refund.

  • Processing Time: If approved, your refund will be automatically processed back to your original payment method within 10 business days.

  • Please note: Depending on your banking institution, it may take a few additional business days for the funds to reflect in your account.

7. Business & Contact Information

For all questions regarding returns, exchanges, or refunds, please reach out directly to our business headquarters:

  • Business Name: Carr Catering

  • Company Registration Number: AK2020/506692/07

  • Physical Address: 116 Van Tonder Street, Sunderland Ridge, Centurion, 0157, Gauteng, South Africa

  • Phone Number: +27 60 565 7676

  • Email Address: info@carrcatering.co.za