Privacy Policy

At Carr Catering, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (cateringandevent.co.za) or purchase our commercial catering equipment.

We operate in strict accordance with the Protection of Personal Information Act (POPIA) of South Africa. By using this website, you agree to the terms outlined in this policy.

1. Information We Collect

To process your orders and provide hospitality equipment services, we collect personal information including, but not limited to:

• Identity Data: Full name, business name, and company registration details (if applicable).

• Contact Data: Phone number, email address, physical delivery address, and billing address.

• Transaction Data: Details about orders, quotations, products purchased, and payments made.

• Technical Data: IP address, browser type, device information, and website usage data collected via cookies to help improve our user experience.

2. How We Collect Your Data

We collect information directly from you when you:

• Place an order or request a formal quotation on our website.

• Contact our sales or support teams via phone, WhatsApp, or email.

• Create an account or subscribe to our business updates.

• Browse, click, or interact with our website elements.

3. How We Use Your Information

Your personal information is processed lawfully under POPIA and is used solely for the following business purposes:

• To fulfill, process, and manage your equipment orders, deliveries, and quotations.

• To clear payments securely and prevent fraudulent financial transactions.

• To communicate vital updates regarding your order delivery status.

• To provide dedicated customer care, product support, and warranty assistance.

• To optimize our website performance, security, and product range.

Our Data Promise: Carr Catering does not sell, rent, lease, or trade your personal information to third parties under any circumstances.

4. Sharing of Information with Third Parties

We only share your data with trusted third-party service providers when it is mechanically necessary to complete your order:

• Payment Gateways: To process card payments or EFTs via secure, encrypted payment providers.

• Logistics & Couriers: To share your delivery address and phone number with our courier partners so they can fulfill your delivery nationwide.

• Legal Compliance: Only when explicitly required by South African law, national regulations, or a formal court order.

5. Data Security & Encryption

The security of your personal information is vital to us.

• SSL Encryption: Our website utilizes industry-standard SSL (Secure Sockets Layer) encryption technology to protect your data during transit. Look for the padlock icon in your browser address bar—this ensures your personal data and checkout information are fully encrypted.

• We implement appropriate physical, electronic, and managerial security safeguards to prevent unauthorized access, loss, alteration, or disclosure of your data in accordance with POPIA requirements.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, remember your shopping cart items, and analyze site traffic. You can choose to disable cookies through your browser settings, though doing so may limit your ability to use certain features on our online storefront.

7. Your Statutory Rights under POPIA

Under South African data protection laws, you possess clear rights regarding your personal information. You have the right to:

• Request access to the personal records we hold about you.

• Request the correction or updating of any inaccurate, incomplete, or outdated information.

• Request the complete deletion or destruction of your personal data (where we are no longer legally required to retain it for tax or accounting purposes).

To exercise any of these statutory rights, please contact our Information Officer using the official contact details listed below.

8. Contact & Business Information

For any privacy-related inquiries, data requests, or policy clarifications, please reach out to our team directly:

• Business Name: Carr Catering

• Company Registration Number: AK2020/506692/07

• Physical Address: 116 Van Tonder Street, Sunderland Ridge, Centurion, 0157, Gauteng, South Africa

• Phone Number: +27 60 565 7676

• Email Address: info@carrcatering.co.za